Personal Computing Life & Retirement Cycle Guideline
Texas A&M University – Commerce
IT Support Services
Computers have a functional life with an average life cycle of approximately 4 years. In general, units should be replaced when the hardware becomes a barrier to the computer user. Usually this occurs when the standard software needed for instruction, service or business activity will not function correctly or efficiently on the existing hardware.
The goal of implementing a personal computing life and retirement cycle management strategy is to assure that appropriate computer resources are available to classrooms, labs, offices and facilities to support the University mission, to forecast financial planning, implement computing device standards as outlined by the University Executive Council, and to establish clear guidelines and expectations for support on University equipment.
In most new computing purchases, the warranty agreement is based on 4 years. Consequently, the retirement expectation is based on the same. If a computer is older than 4 years, it should be considered retirement appropriate and a new one should be planned to replace it. This is especially true if the computer is experiencing hardware or performance issues. IT Support Services will spend a minimal amount of time diagnosing an incident and make recommendations for a replacement.
By support of this guideline, the University faculty, staff and student can experience quicker problem resolution, efficiently managed software, scheduled lab management and expect consistent PC performance. IT Support Services can, in turn, expect to efficiently manage software deployment, report a reduction in helpdesk incident tickets, cut support costs and gain the opportunity to provide quality support in a timely manner.