Frequently Asked Questions
How do I replace a damaged card?
Over time, the cards can become worn, damaged, or unreadable. Cards damaged due to normal or reasonable wear and tear will be replaced at no cost to the cardholder. Mane Card Office reserves the right to assess the $10 fee for the replacement of a card damaged due to neglect, misuse, or improper care, at the office’s determination and discretion.
How do I correct an error on my account?
Cardholders should contact the Mane Card Office immediately upon discovering any discrepancy related to their Mane Card account. When you call or email our office, please be sure to convey the following information to us: cardholder’s name and campus wide identification number, a description or the nature of the discrepancy, and the dollar amount of the discrepancy. Our office will respond to your communications within 10 business days as to the result and a suggested resolution.
How much does a Lion Card cost?
The initial cost of the Lion Card is included with tuition and fee assessment each semester. Lion Cards do not expire and replacement cards are available for an additional fee if a card is lost, stolen or deemed unusable. Card replacement fee is $10.
When can I order my announcements or invitations?
Graduates can begin ordering as early as:
October for Fall Commencement
March for Spring Commencement
June for Summer Commencement
It is always customary to mail announcements and invitations two to three weeks prior to the ceremony.
What is the process time for graduation packages?
Announcements and invitations are produced in house and the process is managed by our Mane Card Office staff. Process time for a typical order is usually 10 to 15 days.
Will my graduation merchandise be shipped to me?
Since announcements and invitations are printed in our office, pick up dates are scheduled at the time of your order. Shipping is available at the cost of $6.00, if you are unable pick up your order in person.
What are my payment options for graduation merchandise?
Cash, Personal Check, MasterCard, Visa, Discover and American Express. Payment is required when you place your order.
Where do I go to view samples on display?