Frequently Asked Questions
We understand that financial aid can be confusing at times and it seems as it is also changing. We have assembled the following FAQs to answer the most common questions.
Q: When will financial aid and scholarships be posted to accounts each semester?
The earliest your financial aid can be released is 10 days prior to the first day of classes for the semester. For programs where courses start and end in a short format throughout the year, the earliest day we will release financial aid will be no earlier than 5 days from the start of a course series. These programs are the AP-EdD, AP-EMBA and AP-Criminology and the Masters in Global e-learning.
Disbursement dates are found on the main Financial Aid Website.
These dates represent the earliest your financial aid will be released to the Bursar's Office/Office of Student Accounts.
*Special Note for one semester only loans
Federal loan programs must always be have two disbursements in any one loan period. The loan period is the first day of the semester through the last day of the semester. The 1st installment will occur no earlier than 10 days before the 1st class of the semester. The 2nd installment will occur after the midpoint of the loan period or the after the middle of the semester.
Check the Financial Aid News and Information page for specific dates
Q: How are refunds distributed?
Students may sign up for direct deposit of refunds through myLEO using the LEOPay link and accessing the refunds tab. Students not signed up for direct deposit will receive their refund by mail. For questions on signing up for Direct Deposit, contact the Office of Student Accounts.
Q: When will I receive my refund?
The Office of Student Accounts requires 3- 5 working days from when a refund entry appears on your A&M-Commerce student account, for you to have your refund in your personal checking account. Refund checks are generally mailed within 3 business days after funds are credited by the Office of Financial Aid & Scholarships. Mail delivery times can vary. Check the Financial Aid News and Information page for specific information.
Q: I received my refund but now my account shows a balance, why?
If you add a course or change a course with one that carries more credit hours or different cost structure, for example dropping a 3-hour course and adding a 4-hour course or dropping a 3-hour face-to-face course with a 3-hour on-line course, there will be a balance created. Because we already released the financial aid refund to you, we are not able to pay for that change directly since you have the money. You will be responsible for paying the balance which resulted from the change that occurred. If you do not pay the balance, you place yourself in a situation that you could be dropped due to non-payment of that remaining balance.
Q: I received my financial aid refund, I am registered in classes but I have not attended nor have I dropped any classes or withdrawn from A&M-Commerce, I can still keep my financial aid refund since I am still registered in classes, right?
No. Though financial aid was used to pay for the tuition and fees of the courses it does require you that you attend all the courses that have been paid. The Registrar’s Office will send faculty attendance rosters for them to report your attendance in their classes. The Office of Financial Aid & Scholarships will receive a list of all students who were reported as not attending a class or classes. If you are on the list as not attending class(es) our office will send you a notice to alert you of your non-attendance. You will have 48-72 hours to respond back to our office before the financial aid is canceled. You must be attending classes to keep your financial aid.
Q: How do I sign up for direct deposit refunds?
Go through myLEO and click the LeoPay link - click on the Refunds tab. You will be prompted for banking information and you can designate an account for refunds.
Q: Are there any scholarships available?
Scholarships are available for new freshman, transfer, and graduate students. Please see:
Q: What does it cost to attend?
Tuition and fees for each academic year can be found on the Office of Student Accounts website at:
Q: When are tuition and fees charges due for each semester?
For critical payments dates, please refer to the Office of Student Accounts website:
Q: What payment methods does the University accept?
Cash, checks, credit/debit cards (Visa, MasterCard, Discover and American Express). Web checks are accepted for online payment in addition to credit/debit cards.
Q: What are the University’s cashier hours?
Monday – Friday from 8:00 a.m. to 5:00 p.m. (McDowell Administration Building lobby and One Stop Shop location). Extended Saturday hours may be applicable during peak times. Check the One-Stop web site for specific dates and times.
Q: What is the mailing address for payments?
Texas A&M University – Commerce
Attention: Tuition Payment
P.O. Box 3011
Commerce, TX 75429-3011
Q: Can I make a payment by phone?
Yes – call 903-886-5050 or 903-886-5501.
Q: Is there an extra charge for phone payments or for credit card payments?
There are no extra charges for telephone or credit card payments.
Q: Can I pay my charges on installments?
During the fall and spring semesters, tuition/fees and housing may be paid in full or in four installments. A minimum down payment of $100 plus payment of the $17 installment fee will be required at signup. A $20 late fee is assessed on past due balances after each payment date. The installment payment plan is not available during summer and mini terms. Each summer and mini semester is assessed separately with different payment deadlines. Summer and mini-term tuition/fees must be paid in full.
For detail information and instructions, please visit the Student Accounts web page
Q: How do I enroll in the Installment plan?
Go through myLEO and click the LeoPay link – then click the tab that says Enroll in a New Payment Plan and the system will guide you through the process.
Q: If I put my bank information in myLEO, can the University charge my account without permission?
TAMU-C cannot charge a student’s bank account without the student’s permission. Only the student can initiate payment transactions.
Q: Can I get help with my books costs?
The University offers two options:
Students with pending financial aid may qualify for a book voucher that can be used at the local bookstores or
Students may apply for a cash loan up to $400 for assistance in purchasing books and supplies. Contact the Office of Student Accounts for more information.
Q: Can the University help with tuition/fees?
Students may apply for a short-term tuition loan that will defer payment of tuition/fees. Contact the Office of Student Accounts for more information.
Q: Can I pay online?
Payment can be made online. Go through myLEO and click on the LeoPay link. Then click on the payment link and proceed with your payment.
Q: Will I receive a bill?
The University no longer sends paper bills. Your account information is available through myLEO. Statements are posted periodically and can be printed if a hard copy is required. It is strongly recommended you check your bill on a regular basis specially if you have changed your registration, meal plan or have any other business transaction that may affect the amount you owe the university.
Q: Do I qualify for any waiver or exemption of tuition/fees?http://web.tamuc.edu/admissions/tuitionCost/bursar/waiversExemptions.aspx
Q: Where is a list of financial aid representatives and telephone numbers?
Please refer to the Office of Financial Aid & Scholarships website for a list of Financial Aid staff:
The main telephone number to the Office of Student Financial Aid & Scholarships is (903) 886–5096.
Q: Is financial aid available?
Yes. Approximately 75% of our students receive financial aid. To apply, complete the FAFSA at www.fafsa.ed.gov.
Q: What is your school code? And why is it important?
A&M-Commerce's financial aid school code is 003565. When you include the school code on your FAFSA our office will be able to access your FAFSA data and process your record for financial aid. When we are able to access your FAFSA it will be edited and we will send you a notice if there are any requirements that need to be completed before your financial aid can be awarded.
Q: What forms are needed to apply for financial assistance at A&M-Commerce? Complete the Free Application for Federal Student Aid (FAFSA) or (Renewal FAFSA) at http://www.fafsa.ed.gov. Please be sure to include TAMU-C’s school code of 003565 so that A&M-Commerce can receive your results electronically.
Q: How early can I apply?
January 1st of each year is the earliest that an applicant can submit their FAFSA application for the upcoming academic year.
It takes four to six weeks to process the FAFSA. To meet the priority deadlines at A&M-Commerce, you must have a complete file with the Office of Financial Aid & Scholarships that includes FAFSA results; verification documents (if selected) and other supporting documents that may be requested. If additional forms are needed you will be contacted by email.
Q: What kind of financial assistance is offered?
The Office of Financial Aid & Scholarships awards: Federal and State Grants; Work Study; Federal Perkins Loans; Federal Subsidized Direct Loans and Unsubsidized Loans; Federal Parent Loan for Undergraduate Students (PLUS); and College Access Loans (CAL).
Q: If my parents are divorced or separated, which parent do I put on the FAFSA?
Provide information for the parent that provided you with the most support in the past year. If the parent who provided you with the most support has remarried, your step-parent’s information must also be provided on the FAFSA.
Q: I do not live at home with my parents. Do I need to include their information on the FAFSA?
The law governing Federal Student Aid programs is based on the premise that the family is the first source of the student’s support, and the law provides several criteria that decide if the student is considered independent of his/her parents aid eligibility. Note that a student reaching the age of 18 or 21 or living apart from his/her parents does not affect his/her dependency status.
Q: What is the Expected Family Contributions (EFC)?
The EFC is the number the government calculates that represents the amount of money they feel you and/or your family can contribute to your education. The EFC is determined by the information on the FAFSA.
Q: How do I apply for a Pell Grant?
Federal Pell Grants are offered to students based on financial need determined by the Expected Family Contribution. By completing the FAFSA you have applied for all Federal & State Programs.
Q: How do I apply for a Stafford Loan?
By completing the FAFSA and indicating you are interested in loans
Q: What if my financial aid is not available by the due date for my tuition?
If your funds are not available, you may be eligible for a short-term emergency loan. More information is available at the Students Accounts home page:
Q: What does it mean to be chosen for verification?
If you are selected for Verification you will be asked to turn in additional forms to the Office of Financial Aid & Scholarships. These forms include, but are not limited to, a copy of the student’s, parents’ or spouse’s signed tax returns, copy of student’s signed tax return, and Verification Worksheets. The Verification Form can be found at http://web.tamuc.edu/admissions/tuitioncosts/financialaid/forms.aspx.
Verification is a process whereby the Office of Financial Aid & Scholarships is required to audit the information reported on the FAFSA. Students are selected randomly by the Federal Processor for this procedure. If you are selected for Verification, financial aid will not be awarded until all verification is complete. Data on your FAFSA is subject to corrections resulting from the verification process.
Please allow 3 -4 weeks from when you submit your documents for the verification process to be completed. If we receive the documents within 4 weeks of when tuition and fee payment is due, you will need to make other arrangements for payment of tuition and fees. Payment options are available through the Office of Student Accounts.
Q: What happens if I drop a class?
If you drop a class prior to the census date/twelfth class day, for a regular term, fourth day for a summer session, you may be responsible for repayment of the difference between the amount of money you received and the amount specified for the new enrollment status. Please see the university calendar located at:http://web.tamuc.edu/admissions/registrar/academiccalendars/default.aspx
If you drop a class, you must make sure you are in compliance with our Satisfactory Academic Progress (SAP).
Q: What happens if I withdraw?
If you withdraw completely,depending on the date of your withdrawal, you may be responsible for repaying a portion of the money received from the Office of Financial Aid & Scholarships. The repayment or grace period will begin for your student loans. If you return to A&M-Commerce you will be ineligible for financial assistance. Please refer to the Financial Aid Withdrawal Policy.
Q: Where do I find scholarships?
Information about scholarships can be found in the following locations/offices:
Office of Financial Aid & Scholarships
Office of Admissions
Q: What if my parents are denied a Parent PLUS loan?
If your parents are denied, you may be eligible for additional funds through the Unsubsidized Direct Loan Program. The Direct Loan agency will send us a notice that the Parent PLUS loan was declined. We will proceed with adding the Unsubsidized Direct Loan to your award package.
Q: What if my parents refuse to apply for the Parent PLUS loan, can I still have the additional funds?
No. Unfortunately, we are required to have on file the denial of the Parent PLUS received from the Direct Lending agency. Simply refusing to apply will not enable us to proceed.
Q: How soon will my parents have to begin payment of a Parent PLUS Loan? For PLUS loans made to parents that are first distributed on or after July 1, 2011, the borrower has the option of beginning repayment on the PLUS loan either 60 days after the loan is fully disbursed or wait six months after the dependent student on whose behalf the parent borrowed ceases to be enrolled on at least a half-time basis (6 credit hours).
Q: What are the current interest rates for loans?
Federal Direct Loan Interest Rates - 2013-2014
Q: When does repayment of my student loan begin?
You are given a grace period before you begin to repay loans. This time allows you to find a job and get settled before the repayment period starts. For Federal Stafford Loans and College Access Loans (CAL) the grace period is 6 months, and for Federal Perkins Loans it is 9 months.
Q: Will financial aid be renewed each year?
Students must file a new FAFSA at the beginning of every academic year. Students who apply for the fall semester will be awarded for fall and spring at one time. The same information will be used to award in the summer terms. Students need to advise the office in early part of spring semester if they plan on attending the summer.
Q: When will I receive my loan money?
All students who accept a Stafford Loan must complete a Master Promissory Note (MPN) at www.studentloans.gov.
First time borrowers at Texas A&M University-Commerce are required to do entrance counseling before any loan money will be made available. Incoming freshman and students with 30 hours or less will have to wait 30 days from the first day of class before they will receive any loan funds.
If you graduate in December, or if your first semester begins in the Spring, your loan will come in two disbursements within that semester.
If the above conditions do not apply to you, your loan money will be credited to your tuition and fee bill before the due date of the bill provided you are enrolled in a minimum of 6 credit hours.
Q: Are there forgivable loans?
The University has no provision for forgiving institutional loans (tuition loans or emergency book loans). However, Federal Perkins Student Loans (a type of Federal student loans oriented to those entering the teaching profession) may be forgiven in part or in total based on certain specific parameters. These include teaching in a low-income district or teaching certain high-demand subjects such as science or math. Contact the Office of Student Accounts for more details; at 903-886-5058 or by email at email@example.com.
Q: How do I apply for work-study?
By completing the FAFSA and indicating on the FAFSA you are interested in work-study
Q: Is job placement available?
No. However, available positions are posted by Career Development through LION TRACKS. All work-study students must be issued a Work-Study permit and attend student employee training held by Career Development. Students will be given their Work-Permit after completing the training.
Q: How much and when will I get paid?
The amount a student can earn depends on student's financial aid need. The pay rate is based on the type of job selected. A work-study student can only work up to 19 hours a week.
Students will be paid in the form of a bi-weekly check which can be picked up with a current student ID at the Cashier’s Window in the McDowell Administration Building. If a student owes a balance to the University, all or part of the check may be retained to pay toward the balance.
Q: Why is my financial aid reduced if I get a scholarship or other resources?
Need-based financial aid is made available to assist you with the expenses of attending college. Because these funds are limited, the government recognizes that a scholarship or other resource can and does assist you with tuition and fees and other educational costs. Therefore, the government requires that your need-based financial aid be reduced so that you are not over-awarded.
Q: Why doesn't’t my scholarship show up on my account?
As per federal regulations, funds may not be credited to a student’s account until 10 days prior to the first day of class each semester. To view your awards, access your MyLEO account. Click on “Financial Aid” under the MyLeo section, click on “Award”, click on “Award for Aid Year”, and then select the aid year. This will show you what awards have been offered, accepted, declined or canceled.
Q: If I don’t qualify for work study, am I still eligible for a job on campus?
Yes. Regular campus employment is available regardless of work study eligibility.