Position Title:Director of Infrastructure Services
Reports To:Chief Information Officer
Purpose of Position
At the Enterprise level, the position is responsible for planning and directing a modern, reliable, secure, and scalable IT infrastructure. This includes an effective monitored campus backbone network, wide area network serving off campus programs, and Data Center operations. Director is also responsible to insure that contracts for enterprise infrastructure services are in place and cost effective, and policies are developed and procedures implemented to reduce institutionā??s risks. This position supports the organization's mission by providing quality IT systems to meet the current and future information technology requirements of TAMU-C's staff, faculty, and students in support of the academic mission of the University. Reporting to the Chief Information Officer, the Director is part of the IT Senior Leadership Team (IT SLT) that has overall responsibility for all aspects of the technological needs and infrastructure of the University. Director is also responsible for providing exemplary support to the many departments and individuals on and off campus that depend on enterprise applications and services to meet their needs and goals. Specific areas of responsibilities include, LAN/WAN/Wireless, Telecommunications, Data Center Operations, Application Engineering, Messaging & Collaboration, Network & Data Center Security, Disaster Recovery, Radio & TV Support.
- Coordinate and direct the work efforts for the network staff responsible for planning, designing, installing, and maintaining all aspects of the University's technical infrastructure that include the backbone architecture, enterprise fiber optic network, wide area networks, local area networks, telecommunications systems, and the Data Center. This is accomplished to provide a secure, modern, reliable, continuous, cost effective 24 hour 7 day operational Data Center that is the backbone of the University’s enterprise systems.
- Oversee information technology initiatives in coordination with other IT groups
- Oversee and manage hardware and software contract needs in support of the computing enterprise infrastructure. These include contracts with hardware vendors (HP, Dell, Meru, etc.) and software vendors (Microsoft, VMWare, etc.)
- Provide vision, guidance, and advice on data communications technology issues to the Information Technology Department, the University, and various committees and projects. Assist in the strategic planning for the future of information technology across the University.
- Work with other groups within the IT Department and with critical customers across the University to understand their unique IT challenges and needs, and develop plans and strategies for meeting these customer expectations.
- Leads/directs project management efforts within the Infrastructure team and follows guidance from PMO in managing key application projects.
- Serve as a member of various University planning/advisory groups and committees as requested.
- Prepare department budgets and monitors expenses. Provides input and assists in preparing the annual information technology budget for the University.
- Verify and approves maintenance work requests, purchase requisitions, time sheets and vendor invoices.
- Maintain accurate inventory of all datacenter and network devices owned by the University.
- Works closely with IT Support Services team to ensure effective level 1 and 2 support for infrastructure services
- Works closely with Application Solutions team to plan engineering, support and upgrade of application infrastructures
- Provides input and assists in preparing the annual information technology budget for the University.
- Acts as a liaison between the Information Technology Organization and the University administrative/academic community and fosters cooperative working relationships between the Information Technology Organization and the University’s various user constituencies.
- Coach and develop team members to build an efficient and productive IT organization.
- Perform other duties as required in support of the infrastructure functions of the IT Department or assigned by the CIO.
Contributes to the effective team management of all relevant problems, issues and opportunities.
This job description shall include, but is not necessarily limited to, the above duties. May temporarily perform other duties assigned to maintain operations and services.
Marginal Functions will vary with the specific assignment and depend on the particular unit or function for which the person is responsible. Consideration will be given on a case by case basis and reassignment of marginal duties will be made when appropriate.
Knowledge & Skill Requirements
ā?¢ A Bachelor's degree in computer science or related field is required. ā?¢ At least 10 years of progressive experience with data communications networks at an enterprise level, client server technology, computer center operations, systems programming projects, network engineering projects, network architecture, and relational data bases in a comparable size organization is required. ā?¢ Familiar with a variety of data/voice communications architectures and state of the art computing center practices. ā?¢ Ability to lead and direct the work of others. ā?¢ Demonstrated organizational, analytical, interpersonal, oral and written communication skills. ā?¢ Experience with project planning, prioritizing assignments, establishing work schedules, meeting deadlines, and working in project groups. ā?¢ Experience in a higher education environment is a plus. ā?¢ Attention to detail and focus on quality assurance. ā?¢ Must be well organized and an advocate of providing outstanding customer service to the institutionā??s user community. ā?¢ Must be adept at working with diverse populations and be able to communicate effectively with different levels of technical and professional expertise. ā?¢ Must be able to effectively guide/lead others in the successful completion of the tasks noted above. ā?¢ Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, drive and commitment to continuous professional growth in skills and knowledge. ā?¢ Demonstrated experience in project management leading projects over $250,000 in size with multiple teams is required. ā?¢ A strong technical background that exhibits both breadth and depth is important, as is the ability to effectively communicate and share that knowledge both orally and in writing. ā?¢ The Director must demonstrate an understanding of the issues surrounding data security and integrity, confidentiality, and the legal issues governing institutional information and must be able to respond effectively to the most sensitive inquiries or concerns of colleagues and constituents. ā?¢ Experience interacting and negotiating with technology vendors is strongly preferred as is responsibility for managing contracts.
Supervision of Personnel
5 direct reports