Position Title:Associate Director Operations/Special Events
Department:MSC (Student Center)
Reports To:Director of Student Activities/Student Union
Purpose of Position
Associate Director Operations/Special Events is to be a key manager and leader in the Sam Rayburn Student Center (SRSC), fulfilling a vision of building a campus community of involving students, faculty, staff and community members. The Associate Director is responsible for supervising other professional and paraprofessional staff, the Associate Director manages the day-to-day operations of the SRSC and she/he is also charged with creating those environments and events that are a major part of our campus culture.
- Supervises and directs the Assistant Director of Operations, Scheduling Coordinator, Tech Services Coordinator and support staff.
- Responsible for the fiscal accountability of cash operations, auditing, fee schedules and inventory control.
- Responsible for developing and maintaining budgets for operations areas, projecting and tracking revenue.
- Works with other key departments I marketing and increasing utilization of the SRSC by off-campus groups in order to increase revenue.
- Creates a learning-centered environment where students can utilize current technologies to learn and use the latest technology to optimize their involvement experience.
- Provides support for training and development services for other university departments, organizations and community groups. Ensures that the learning outcomes of those organizations are met through the services of the SRSC.
- Provides event management consulting to clients on best practices and latest trends to insure that each event is conducted in the right space, following guidelines and utilizing the appropriate equipment.
- Provides developmental professional experiences for graduate students and junior staff members in preparation for a career in Student Development, Union Management or a related area.
- Develops and coordinates the ongoing safety and customer service training for all professional and student staff members of the SRSC.
- Works to integrate and implement a culture of total services – blending activities and event production with the operational aspect of the SRSC.
- Provides a developmental approach to selection, hiring and training of all student staff to reflect the developmental process that is part of the Union Ideal, CAS Standards and the SRSC mission.
- Directs the permanent transition from the old MSC to the SRSC. This includes inventory, sale and relocation of all equipment and property and operational procedures.
- Directs and supervises the transition of scheduling functions to utilizing EMS (Event Management System) from an outdated, unsupported scheduling platform.
- Supervises the on-going master scheduling process for the SRSC and related facilities to insure effective/efficient use of space and resources.
- Responsible for the production of major and special events that are high visibility and high focus. (Example: Veteran’s Vigil, Homecoming, Donor Dinners, College Previews).
- Develops ongoing assessment of services and events in order to provide benchmarks for improvement.
- Establishes process maps for each of the operational area leading to a comprehensive operations manual that details the daily operation of the SRSC.
- Serves on designated University committees.
Contributes to the effective team management of all relevant problems, issues and opportunities.
This job description shall include, but is not necessarily limited to, the above duties. May temporarily perform other duties assigned to maintain operations and services.
Marginal Functions will vary with the specific assignment and depend on the particular unit or function for which the person is responsible. Consideration will be given on a case by case basis and reassignment of marginal duties will be made when appropriate.
Knowledge & Skill Requirements
Masters in Higher Education, Student Development, or related area. Five (5_) years experience in university environment producing all aspects of event management. Understanding of student development theory and practice. Understanding of safety, use of technology and capacity for creating intentional change for improvement. Demonstrated ability to â??build relationshipsâ? with internal and external customers.
Supervision of Personnel
Assistant Director for Operations, Scheduling Coordinator, Tech Services Coordinator, Administrative Assistant, Info Desk Workers, Graduate Assistant(s) and Student Employees.