Position Title:Library Technology Specialist
Reports To:Technology Librarian/Library Webmaster
Purpose of Position
Performs technical work associated with the installation and maintenance of computing hardware and software in the library for librarians, staff and academic users. Resolves issues pertaining to installed and/or available technology with the library. Participates in technology related projects to enhance customer service within the library. Hires, schedules and manage student workers for library computer lab.
- Analyzes, researches, and resolves complex computer hardware and computer software problems and other technological issues in support of Library PC systems and implements appropriate solutions.
- Researches, evaluates and implements technology advancements into existing academic library services.
- Installs, maintains and updates computers, peripherals and applications for library use.
- Logs requests for service, descriptions and resolutions with Technology Librarian/Library Webmaster and Technology Services.
- Coordinates problem resolution techniques with librarians, library staff, student workers, and/or internal library departments.
- Maintains accurate logs and records of problems and associated solutions.
- Maintains up-to-date listing of all computers and installed software used in the library.
- Tests and evaluates new products and technologies, identifying strengths and weaknesses and potential benefits to the library.
- Updates staff machines with the latest operating system, applications and virus protection updates.
- Evaluates new hardware and software upgrades, identifying strengths and weaknesses and potential benefits to the library, especially the library computer lab.
- Maintains a secure computer environment on publicly accessible computer by overseeing the computer imaging (“ghosting”) procedure from image creation, including writing programming code, to image deployment.
- Hires and coordinates student workers, maintains scheduling and coverage.
- Provides assistance to library users in problem resolution related to technology use.
Contributes to the effective team management of all relevant problems, issues and opportunities.
This job description shall include, but is not necessarily limited to, the above duties. May temporarily perform other duties assigned to maintain operations and services.
Marginal Functions will vary with the specific assignment and depend on the particular unit or function for which the person is responsible. Consideration will be given on a case by case basis and reassignment of marginal duties will be made when appropriate.
Knowledge & Skill Requirements
Requires an associate‚??s degree in Computer Science or equivalent from a technical trade school. Bachelors degree in Computer Science is preferred. Requires demonstrated knowledge of troubleshooting and problem solving tactics involving computers and other technological equipment. Experience troubleshooting PC hardware and peripherals such as hard drives, NICs, RAM and monitors. Experience troubleshooting Microsoft based operation systems; knowledge of desktop production software (i.e Microsoft Office. Open Office). Requires at least two years experience with data communications and/or information systems support. Must be self-motivated and able to work independently or on a team. Must be able to complete work assignments in a timely manner and must be able to organize and keep accurate written and computerized records.
Supervision of Personnel
Student works and lab assistants..